The leading automation software developer Blue Prism and the text analytics and cognitive computing company Expert System have partnered to empower Robotic Process Automation (RPA) with cognitive capabilities. The integration of artificial intelligence (AI) algorithms into RPA offer the opportunity to improve labor efficiency and productivity accomplishing higher levels of accuracy, and extend business automation to new strategic areas by automating tasks that once were reserved only for humans.
“Our customers require an automation platform that enables them to capitalize on existing IT investments while being able to leverage new ones,” said Colin Redbond, product manager and digital workforce architect at Blue Prism. “That’s where Expert System comes in. Together we’re adding new AI and cognitive capabilities to our RPA platform that will help customers digitally transform their organization. Expert System meets our strict criteria for being a trusted advisor. They understand how to apply our solution for maximum advantage.”
The integration of Cogito features (such as natural language processing, text analytics based on semantic analysis and machine learning) into the RPA platform designed by Blue Prism will help companies become more efficient by outperforming repetitive business processes based on the treatment of large volumes of unstructured information: text email and attachments, forms, record data, customers interactions and call notes, purchase orders, etc. Organizations in any vertical market, especially in heavily regulated industries such as financial services, insurance, healthcare, telecom and retail, will have the opportunity to automate more rapidly their business processes and extend automation to new areas, increasing the scalability of operations and minimizing error rates, thanks to the accuracy in managing data that only superior cognitive capabilities can offer.
“The combination of Expert System’s robust AI technology with Blue Prism’s RPA platform is a transformative capability,” said Daniel Mayer, CEO, Expert System Enterprise. “With an immediate ROI based on business process automation, we enable customers to redeploy their focus to added-value areas that require insight and high-touch interactions.”